The Team at Roggi’s Auto Service of Hartford CT
We treat everyone like family, customers and employees alike. Our goal has always been to support and encourage our technicians and staff to receive proper training and advance their careers through constant self-improvement.
Being dedicated to our employees has resulted in a loyal staff, which we believe is unique in today’s world of business. A shining example of this loyalty is service manager Mark Fantone, who has been Wayne Roggi’s “right hand man” for more than 30 years. Having talented people like Mark stay with us for years of service has allowed Roggi’s to maintain the high quality standards our customers have come to expect.
By creating a supportive, family-like work culture, we enable our staff to perform as a team. The evidence will be clear, whether you are trouble shooting a car issue on the phone with one of our
experts, or receiving a diagnostic evaluation at the shop, you will experience the value of teamwork and cooperation. Everyone at Roggi’s is on the same page when it comes to auto repair – and every customer is an A-List customer in our book.
Functioning as a team, we are all focused on providing the best possible level of care for your vehicles by:
- Using state-of-the-art equipment
- Following manufacturers’ guidelines
- Continuing to upgrade our knowledge and understanding of the latest in automotive technology
At Roggi’s Auto Service, teamwork is a way of life – And it’s the best way we have found to promote the highest quality standards in the industry. Only the best – From our family to yours.
Paulette Dwyer is Office Manager at Roggi’s. She has experience in the healthcare, banking and municipal industries. Throughout her career, she has handled all aspects of office and business management. Paulette enjoys event planning and decoration. And she has 4 children that keep her very, very busy. She is also taking Business Administration classes at Manchester Community College. In her free time, she loves cruising around in her 2017 Nissan Altima Sport. Paulette remembers watching her brother work on cars as they were growing up. He explained everything to her and she credits all her automotive knowledge to his teachings.
Jeff Ingraham, Customer Service Advisor
Jeff has been in the business since 2003 when he started as a Part Advisor for a local dealership. Before joining Roggi’s, he gained years of automotive experience while working at local dealers and CarMax. Jeff does a great job of putting customers at ease, making them feel comfortable with the repair process and addressing all their needs. You never have to wonder what’s going on with your car because Jeff proactively calls customers to let them know where their vehicle is in the repair process. He is a graduate of East Hartford High School and took continuing education classes at Manchester Community College.
Jeff is married with children and enjoys taking them on vacation while making the most of outdoor activities. He can often be found working on multiple projects around his house. He excels at restoration and repair projects and is very satisfied with a job well done.
Mark Fantone started with Roggi’s Auto Service in August 1978. He is the longest running employee (by far!) Because of his years of experience Mark takes on the specialty work, he is the problem solver “The Fixer”. Mark is a graduate of Prince Tech, class of 1976. He was top of the class and won the Snap-on Tool Box Award. Mark enjoys driving his 1968 Chevelle. It was the first car he bought at 15 years old and he still has it today. Sounds like Mark finds what he likes and sticks with it!
John Vardal has been with this company since 2009. John is a father of 3 and lives in Wethersfield. He enjoys boating and playing guitar while not at work. In his younger days, he also enjoyed drag racing.
Growing up, he enjoyed working on cars; as he got older, he realized this was the only field that held his interest in quite this way. Today, he is certified by the National Institute for Automotive Service Excellence in the areas of electrical, engine performance, steering and suspension, air conditioning by the State of Connecticut for emissions repairs. When asked why he thinks he has been successful in this field, he says the following: “my instincts have served me well”.
Paul Misseri joined Roggi’s Garage in 1993, at 21 years of age. During his time, the Roggi’s family has had the privilege of watching him get married to his beautiful wife Agata and become a father to three wonderful children. Outside of work, Paul loves working on his 1972 Chevrolet Camaro, taking his kids to car shows, and riding ATVs with his family.
Paul is certified by the National Institute of Automotive Service Excellence in brakes, suspension, and engine performance and by the State of Connecticut for emissions repairs. His specialties include working on trucks, Hondas, and Nissans.
Ismael “Izzy” Arroyo
Izzy became interested in automotive repair when he was young and he began ‘messing around’ with his own cars. He later attended Baron Institute of Technology and began working with a dealership after graduation.
He’s been a professional repair technician for 18 years. At Roggi’s, he diagnoses vehicle conditions and performs a variety of repair jobs. In his spare time, Izzy bowls on several leagues and enjoys spending time with his daughter, Janelys.
Mike has been in the auto repair business for 16 years. He received a degree from New England Tech in Automotive Technology. He is also a Certified ASC Master Tech, Advanced Level Engine Specialist and certified with the State of Connecticut Emissions Repair. Mike was married in 2011 to his high school sweetheart. They have 2 children which keep them very busy! Although Mike is a domestic car specialist, he is enjoying working on the many foreign cars at Roggi’s Auto Service. In his spare time, Mike enjoys fishing, target practice and tearing it up through the woods on his Suzuki RM 250.
Fernando was born in Puerto Rico where he received his Automotive Repair Certificate from Automeca Technical College. Fernando worked at an independent service shop in Puerto Rico before starting his own automotive repair business. When he moved to the United States in 2010 he worked at a foreign car dealership before coming to Roggis. Fernando has a passion for Audies and working in the foreign car repair industry. When he’s not working on cars Fernando is a full-time minister and enjoys preaching and teaching Bible classes. He lives in New Britain with his wife and his 2 wonderful teenagers.
Marc received his Automotive Technology Certificate from Porter and Chester Institute in Rocky Hill. Marc has worked as an auto tech at a number of full-service auto repair shops. He also held a dispatch position at a large local dealership where he oversaw most of the automotive work done at the dealership. He prefers engine work and has a deep knowledge of Ford and Lincoln engine repair. Marc lives in Manchester and enjoys playing guitar for his local church. He also runs a men’s group on Friday nights. If you live in the Manchester area you may see Marc out hiking and camping with his son. They both love the outdoors!
Alex received his Automotive Technology Certificate from Porter and Chester Institute in Rocky Hill. Alex graduated in April of 2022 and this is his first job as a mechanic. Alex enjoys working on Hondas and BMWs the most. He enjoys playing golf and basketball in his free time. Alex plays trumpet and bass guitar in the 3 different community bands that he is in. He also plays bass guitar in the worship band for his church.
Luis is from Puerto Rico where he started to work on cars when he was a kid and learned to work on cars from his parents. At Roggi’s he performs all kinds of services on cars from oil changes to inspections. In his free time, he enjoys spending time with his wife and 5 kids. He enjoys going to the parks, movies, and Six Flags with them. When he is at home he enjoys cooking.